23-04-2021

Messengercattalk To Your Customers Via Fb Messenger



Four years after Mark Zuckerberg announced the arrival of Facebook Messenger bots, the technology has established its value for brands many times over.

However, they remain an underused channel with there “only” being around 400k Facebook Messenger chatbots in active service.

It appears there are plenty of companies who are yet to discover how Facebook Messenger bots can boost their bottom line and customer experience through automation.

A customer could place a food order on your site, and then immediately make a correction via Messenger. Customers could directly ask questions about items for sale, send in a complaint or provide. To have your Facebook ads displayed in the Messenger app, select Messenger Home for the placement of your ad. Provide speedy customer support. The last strategy (of this list) for using Facebook Messenger is something you might be already doing. That’s providing timely customer support through Facebook Messenger.

Also see: How to Leverage Facebook Messenger Ads in 2019 and look into The Future of Chatbots for Social Media.

What is a Facebook Messenger bot?

Messengercattalk To Your Customers Via Fb Messenger Web

The Send Message button is now displayed on your page—try clicking it to launch your Facebook Messenger chatbot. Just the beginning There is much, much more that can be done with Facebook Messenger chatbots, including creating galleries and other ‘visual’ elements to make the customer experience more pleasant. Facebook Messenger chatbots are one of the fastest-growing and most effective ways to connect with customers. Since their launch in 2016, bots have helped brands scale the way they interact with customers and have made it easier to provide one-on-one service. Open a conversation with the person you want to call. You can use Messenger to make free voice calls. The recipient will need to be using either the Messenger app or the Facebook app, and will need to have their device connected to the internet. They can also receive calls using the Facebook website.

At the most fundamental level, chatbots offer a way for organizations to automate many low-level customer service functions.

Instead of waiting on hold to speak to a service agent, customers can chat with a bot to answer basic pre-purchase questions, or to complete the early stages of an RMA returns request.

Chatbots are supported by a range of different platforms, but Facebook Messenger is probably the most important when it comes to dealing with shoppers.

After all, Facebook Messenger use now far exceeds that of the social network itself among consumers.


In fact, the top 4 messaging apps now have more active users than the top 4 social networks. Source: Business Insider

Customers simply click the “Message” button on your Facebook page (or website) and a Messenger session is launched automatically, allowing them to type a question and begin chatting with your bot.

With the right chatbot in place, virtually any customer interaction can be initiated and automated using Messenger.

Via

The importance of bots


With a well-staffed customer service department, bots may seem like a pointless extravagance—but they offer all businesses significant benefits, including:

  • Reducing the workload for frontline staff, allowing them to focus on more complicated customer issues
  • Being available 24/7/365—even when your staffed service desk is not
  • Letting customers access basic information quickly and easily, increasing the convenience of your offering

What effect will these benefits have on your bottom line? Prepare to have your mind blown.

Juniper Research estimates chatbots will cut global business costs by $8 billion a year by 2022.

How to make a Facebook Messenger bot

Parade of Books showcases some of the awesome features you can add to your Facebook Messenger bot. Source: Facebook via Mashable

Domino’s Pizza messenger bots are a great example of service chatbots in action. The bot knows the questions that customers most frequently ask on their Facebook page and, thanks to AI, they address these quickly and clearly.

These are some of the chatbot examples which you can learn from and implement for your own brand.

Noteburner apple music converter free. Considering the power of Facebook chatbots, you’ll probably be surprised to hear that they can be built by anyone.

With tools like Chatfuel you can build and deploy a bot in just 7 minutes—and you don’t have to be an experienced developer, either.

In fact, there is no coding required at all.

If you already have a Facebook page in place, the basic bot building process looks like this:

Nvidia mac drivers for mojave. 1. Sign up for a Chatfuel account


Chatfuel’s homepage.

Visit Chatfuel.com and click the Get Started for Free button on the homepage. You will be prompted to log in to your Facebook account and grant Chatfuel permission to access your public profile and email address.

2. Link your Facebook page

With your Facebook login confirmed, you will be redirected to your Chatfuel account dashboard. Click “Connect” to add your Facebook page. Chatfuel will show a welcome message to confirm the page has been linked successfully.

3. Create a Messenger greeting

The next step is to create a welcome message that will be shown to your customers when they launch a Messenger chatbot session. This message is extremely important because it tells users what to do and what to expect.

  • Go back to your Facebook page and click Settings -> Messaging
  • Set the Show a Messenger Greeting switch to Yes
  • Click Change
  • Enter your welcome message into the box, and click Save

Now when a customer clicks the Message button (see stage 6) on your Facebook page, this message will be displayed first.


Product Hunt showcases a chatbot built with Chatfuel.

4. Create a welcome message

When a chatbot session is launched, your user is shown a ‘welcome message’.

This is where you can greet the customer by name and provide further hints about how to get the most from their chatbot session.

  • In your Chatfuel dashboard, click Welcome Message
  • Add your desired copy to the box—for example, “Hi {{first name}}, how can I help you?”

And that’s it—the changes are saved automatically. You can test the welcome message yourself by visiting your Facebook page and clicking the Message button.

5. Create a default reply

Sometimes a user will ask a question that the Facebook Messenger chatbot cannot answer. When this happens, you will need a default reply to tell them what to do next (email support, reword their question, call your helpdesk, etc.).

  • In your Chatfuel dashboard, click the Default Answer button.
  • Change the placeholder text to something more friendly (“Sorry, I’m still learning the ropes. Please try again!”)

Again, your changes are saved automatically.

6. Unleash the AI


Setting up an AI Rule in Chatfuel is fairly simple. Source: Chatfuel blog

The true power of chatbots comes from their use of Artificial Intelligence (AI) to fully understand what your customers are asking. Chatfuel uses keywords to train the AI system, so you will need to give your chatbot some to work with.

  • From the Chatfuel dashboard, select Set Up AI -> Add AI Rule
  • Enter a keyword that you expect your customers to use like ‘Shipping’ in the If User Says Something Similar To box
  • In the accompanying Bot Replies with Text box, enter a useful reply like “All orders over $10 qualify for free shipping. You can find out more about our shipping policies here,” along with a link to your shipping info page.
  • Keep repeating this process for as many keywords as you like. Because these changes are made in real time, you can test chatbot responses as you go.

It is worth speaking to your customer service department to find out the most common questions they are asked and use those to set up your AI.

7. Add a Message button to your Facebook page

Unfortunately, the Message button mentioned above does not magically appear on your Facebook page—you have to add it yourself. Here’s how:

  • Go back to Facebook and click Add a Button
  • In the popup window, select Contact You and Send Message
  • When asked where the button should send people, select Messenger
  • The Send Message button is now displayed on your page—try clicking it to launch your Facebook Messenger chatbot.

Just the beginning

There is much, much more that can be done with Facebook Messenger chatbots, including creating galleries and other ‘visual’ elements to make the customer experience more pleasant.


Facebook Messenger bots can use swipeable galleries to display a variety of links and images to users. Source: Chatbot Academy

And using Chatfuel, you can also carry out Messenger-based marketing activities, like embedding a live chat widget on your website, acquiring users from comments on your Facebook page and sending messages to anyone who has subscribed to your chatbot.

If you want to know more about configuring and improving your first Facebook Messenger chatbot, take a look at the comprehensive Chatfuel tutorials and documentation on their website.

If you’ve followed this quick guide, you now know how to make a Facebook Messenger bot—and you’re well on your way to improving the experience customers have when they try to contact your brand.

That means you’re also on the way to providing more efficient, lower cost support to clients without compromising the quality of service. Cheers!

Just the other day, I saw a Facebook Messenger notification come up from my boss on my smartphone, but it wasn’t a plain old text message. It was a call from Canada! I knew international calls were expensive, so I was surprised to see him call while he was traveling abroad. I asked him about it, and it turns out you can make international phone calls for free over Wi-Fi through Facebook Messenger! Here’s how you can do it too:

1) Download Facebook Messenger

If you haven’t already, download Facebook Messenger for free via the App Store (iPhone) or Google Play (Android).

2) Choose who you want to call

Tap on “People” and scroll through your contacts list to see who’s available. In order for the call to go through free of charge, the other party must have Facebook Messenger installed, must have their phone number connected on their Facebook profile (see note below), and must be friends with you on Facebook. If you are not listed as friends and they have Facebook Messenger installed, you can still contact them through the app, but charges may still apply.

3) Dial

Tap on the person you want to call. After your selection, you should see a phone icon on the upper right of the screen. If it’s blue, tap on the icon and it’ll automatically give the person a call. If it’s grayed out, that person may not satisfy the conditions listed above in the previous step.

Messengercattalk To Your Customers Via Fb Messenger Account

Note: To add your phone number to your Facebook profile, click on Settings while in the app. Tap “Edit” on the top left, and then add your phone number. Facebook will ask to verify your phone number, but after that’s done, you will have successfully added it to the app.

Messengercattalk To Your Customers Via Fb Messenger Messages

Apprentice alf kindle for mac keyheremup. If you find yourself traveling internationally, this feature is another great way to contact friends, family, and business colleagues for free. I know I’ll be using it in the future.